Careers with US Heart and Vascular

Clinic Receptionist

Houston, TX – Full Time

US Heart and Vascular is seeking a Clinic Receptionist to join our team in Houston, TX.

Clinic Receptionist

General Summary

The Clinical Receptionist operates a multiline telephone system to answer incoming calls and directs callers to appropriate personnel. Courteously helps and directs all callers in a professional manner and with excellent customer service. Assists clinic by performing administrative duties.

Principal Duties and Responsibilities

  • Answers incoming telephone calls, determines purpose of callers, and forwards call to appropriate personnel or department.
  • Transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers questions and provides callers with address, directions and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  • Informs supervisor of pertinent communication issues/escalates issues to appropriate party.
  • Reports routine maintenance calls to appropriate party.
  • Receives and distributes mail.
  • Performs other administrative duties as needed.
  • Receives and distributes packages to appropriate personnel.
  • Provides excellent customer service and the highest quality patient care.
  • Follows all OSHA and other safety guidelines.
  • Completes education requirements timely as set by the Company.
  • At all times protects the confidentiality of protected health information (PHI) of patients per HIPAA regulations; including does not review his/her own record, or records of employees or co-workers without a “need to know”.
  • Actively demonstrates teamwork at all times.
  • Adheres to company safety standards at all times.
  • Attends work in accordance with the attendance management policy.
  • Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.
  • Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
  • May be required to move between locations as needed.

Essential Knowledge, Skills and Abilities Required

  • High school graduate or GED required.
  • 2+ years of Receptionist experience with multi-line phone systems.
  • Must be able to communicate clearly and effectively with a diverse population, always displaying professionalism and patience.
  • Can speak, read and write English fluently, bilingual in Spanish is a plus.
  • Ability to multi-task and remain flexible, responding fluidly to changing priorities.
  • Previous experience with computers and EMR systems preferably.
  • Basic knowledge of Microsoft Word and Excel required.
  • Highly dependable and punctual, able to be present at work during the scheduled hours and days of the job in accordance with the Company’s Attendance policy.
  • Maintains professional attitude, presentation and demeanor at all times.

Work Environment

  • Long periods of standing or sitting.
  • Normal range of hearing, voice, and vision to perform work and communication.
  • Repetitive use of hands and fingers (e.g. use of computer keyboard).
  • Busy, complex office environment requiring detailed, focused attention.
  • Normal office environment with minimal discomfort due to noise, temperature or dust.
  • Ability to meet physical demands of the job which include, but are not limited to: standing, bending, pushing, pulling, lifting, transporting supplies or equipment, walking for extended periods of time, and occasionally lifting, pushing, pulling and carrying items which may weigh up to 40 pounds.
  • Vision (including the discernment of color) and hearing must be within or correctable to within normal ranges.
  • Ability to perform the essential functions of the job description with or without reasonable accommodation.

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